Community Relations

Special Announcements

Sacramento Hiring Expo May 14th 9-2PM at 5770 Freeport Blvd. Come learn about a career in Public Safety from Sacramento Police, Fire and Dispatch.

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Our team is available to present to grades 1-12, Jr Colleges and Universities. We not only provide education to schools but the workplace as well.

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Past presentations include:

  • Sacramento Behavioral Health Staff
  • LGBTQ Career Fair
  • Sacramento City Resource Fair
  • Camp Smokey
  • Citrus Heights Chamber of Commerce Career Fair
  • CRC Fire Tech presentation
  • Health Career Fair
  • Sacramento Girls Fire Camp
  • Get Back to Work Fair
  • Courte At Citrus Heights Staff in service training
  • Shop with a Hero Partnering with Cosumnes Fire
  • Santa and Sirens 7-9pm 10573 E Stockton Blvd Elk Grove
  • Sierra College Introduction to Public Safety Dispatch Presentation February 7th
  • Del Camp Career Day
  • Hero’s Girl Fire Camp Job Fair @ UC Davis
  • Sierra College Career Fair April 22nd

Request a presentation:

Please email us at 911edu@srfecc.ca.gov to request a speaker presentation

Presentation topics:

  • Appropriate use of 9-1-1
  • How 9-1-1 works
  • How to become a 9-1-1 Dispatcher (if appropriate)

When to call 911 and what to expect

When to call 911

Dial 911 in the event of an emergency. An emergency is any situation that requires immediate help from the police, fire department, or an ambulance.

Examples of emergencies include:

  • Fires
  • A crime, especially if the crime is in progress.
  • A vehicle accident, especially is someone is injured
  • A medical emergency such as someone who is unconscious, having trouble breathing or not breathing, experiencing chest pain, an allergic reaction, uncontrollable bleeding, or any other symptoms that require immediate medical attention.
  • Any situation that poses an immediate threat to life, safety, property, or the environment.
  • Use 911 only for emergencies; however , if you are not sure if the situation is truly an emergency, it is better to err on the side of caution and call 911.

If you accidentally call 911, stay on the line and explain to the Dispatcher what happened.

What to Expect After dialing 911

Dialing 911 will ring to a public safety access point (PSAP), usually a police department dispatch center. The first Dispatcher will then transfer you if your emergency is Fire or medical. Once you are transferred the second Dispatcher will ask you the following questions:

  1. What is the address of the emergency? (you might have already provided this but it has to be verified again)
  2. What is your name?
  3. What is the phone number you are calling from?
  4. Tell me exactly what happened

It is important to stay calm and answer the Dispatchers questions; this will provide important information to the responding units, and may provide life-saving instructions.  While the Dispatcher is speaking with you, fire department resources will be dispatched to the location provided. The Dispatcher will advise you when it is appropriate to hang up.

ALL cell phones will provide Dispatchers with your general location and phone number; however, Dispatchers will still ask you to verify.  The accuracy of the information provided has a few variables; to include:  the type of phone you have (smartphone vs non-smartphone), cell tower locations, and cell phone provider.