Technology is a critical responsibility of the SRFECC. The SRFECC IT Team is responsible for all technology at the Center.
Our team covers all these IT Responsibilities:
- Network infrastructure – Firewalls, Internet, Routers, Network
- Geographical Information Systems (GIS)– Maps, Pictometry, Fire Plans, Address Points, Routing, ArcServer and many more ESRI products
- Help Desk – Troubleshooting, On-call, CAD Coordination
- Telecommunications — Radios, Phones, Antenna, Controllers
Designed with a focus on customer service, the IT Team was completely reorganized in the 2012-13 Fiscal Year. Each focus area has multiple team members available to support dispatch operations. The IT work area in a bullpen configuration has made cross-training much more successful. The IT team provides 24 hour on-call service for SRFECC.
The Team has become part of many regional and national organizations, including Sacramento Regional Radio Communications System (SRRCS), Northern California Association of Public Safety Communications Officers (NAPCO), the Sacramento GIS Cooperative, Municipal Information Systems Association of California (MISAC), the Sacramento Area Council of Governments (SACOG) Mapping consortium, and the National Association of Public Safety GIS (NAPSG).
Our team has won numerous awards including:
- Center for Digital Government Cybersecurity Leadership and Innovation
- MISAC Geographical Information Award
- MISAC Achievement in IT Practices
- SACOG Special Recognition for Collaboration
- NAPCO IT Technician of the Year
- NAPCO RF Technician of the Year
- APCO National Technology Leadership Award
- MISAC Excellence in IT Practices