We are open for business 24 hours a day, 7 days a week, 365 days a year. The residents of Sacramento County can be confident the public safety personnel handling their calls to 911 are of the highest professional and personal character. We take very seriously the important duty that we have been called to perform. Our communications staff daily represents the core values of our organization, while dispatching over 199,000 incidents per year and answering more than 300,000 phone calls annually.
We utilize the International Association of Emergency Dispatch (IAED), Medical Priority Dispatch System protocol and all of our dispatchers are certified in both Advanced Emergency Medical Dispatch (EMD) and CPR. An outstanding internal team of dispatch personnel, specially trained in IAED EMD Quality Assurance, audits our medical calls for service, overseen by our Medical Director. We continually exceed industry standards of quality assurance in both customer service and overall compliance. In 2017, our dispatchers were instrumental in saving over 100 lives!