The Sacramento Regional Fire/EMS Communications Center (SRFECC) is a 9-1-1 Secondary PSAP (Public Safety Answering Point) receiving over 350,000 phone calls a year, and dispatching over 169,000 fire and medical emergency incidents.SRFECC provides fire protection and emergency medical service (EMS) dispatching for nearly all of Sacramento County and part of Placer County, covering over 1,000 square miles and serving over 1.4 million residents.
As a PSAP, SRFECC’s mission is to answer emergency service requests for both fire and medical aid when citizens have dialed 9-1-1. Calls are generally then identified by a dispatcher with a type code. The type codes are used to determine the natures of emergencies based on whether they are medical aids, grass fires, structure fires, or other fire or medical incidents.
In addition to the Communications Center, which is home to the dispatch, IT, and administrative teams, SRFECC also has the Conference and Training Center , which serves as an off site disaster recovery location for the Communications Center, as well as a community training center and conference facility.
Today, the Sacramento Regional Fire/EMS Communications Center (SRFECC) led by Chief Executive Director Teresa Murray – a 30-year veteran, and her command staff of Linda Luis and Joyce Starosciak, is moving towards the goal of becoming the premier 9-1-1 dispatch agency in the United States.