Operations receives, and processes, 9-1-1 emergency and non-emergency Fire and EMS calls for service 24 hours a day, 7 days a week. We provide this service for citizens who reside and work within the Cities of Sacramento, Folsom, Elk Grove, Galt, Citrus Heights, Rancho Cordova, and Isleton as well as many unincorporated areas of Sacramento County.
Our Dispatchers represent the core values of our organization, while managing over 250 pieces of apparatus from nearly 90 fire stations. In 2020, we dispatched over 200,000 incidents and answered more than 350,000 phone calls. Of those, 162 were life saves using CPR and 28 were babies born.
We utilize ProQA, the software solution of the International Association of Emergency Dispatch (IAED), Medical Priority Dispatch System and our Dispatchers are certified in both Advanced Emergency Medical Dispatch (EMD) and CPR.
We have 12 phone and radio positions on our primary dispatch floor and have 6 call taking overflow positions. Our P25 radio system is supported by Sacramento Regional Radio Communications System and we operate on a Motorola 800 MHz radio system. Our Dispatchers support the community, our constituents, and all Fire/EMS personnel within the 10 fire agencies we dispatch for.
Our mission is to provide excellence in service delivery throughout our region.