Ability to:

¨                  Type 35 words per minute.

¨                  Obtain a valid CPR certification

¨                   Learn principles, practices and procedures of modern public safety dispatch.

¨                   Learn proper and safe use and maintenance of computer and radio equipment, tools, devices and facilities.

¨                   Learn the general functions of fire departments and other public safety agencies.

¨                  Learn, apply and maintain current knowledge of departmental rules, regulations, policies and procedures, and information pertaining to fire and EMS dispatch.

¨                  Apply call interrogation, emergency medical dispatch, and fire dispatch techniques and procedures.

¨                  Demonstrate mechanical aptitude as required in the operation and maintenance of voice radio, computer and computerized equipment.

¨                  Quickly analyze information received from callers and adopt an effective, appropriate course of action.

¨                  Read, understand and apply a variety of call-taking and fire dispatch information and materials.

¨                  Understand and follow both oral and written instructions promptly and accurately.

¨                  Communicate effectively in the English language in both written and oral forms.

¨                   Reason and act decisively under stressful and/or emergency situations.

¨                   Perform routine building and grounds maintenance.

¨                   Learn to operate and maintain 9-1-1 and business telephone equipment.

¨                   Learn to operate and maintain the OES mobile dispatch vehicle and equipment

¨                   Establish and maintain effective work relationships with those contacted in the performance of required duties.

¨                   Read and effectively interpret small-scale maps and information from a computer screen.

¨                   Wear a telephone headset and be able to hear, distinguish and understand voices with fore and background noise present.

¨                   Speak clearly in a well-understood voice, using good diction in the English language.

¨                   Visually monitor multiple CRT screens simultaneously.

¨                   Be independently mobile during limited staffing hours.

¨                   Pick up and carry manuals, directories, etc. weighing up to 15 lbs.

¨                   Sit or stand for extended periods of time.

Educational Requirements

¨                   High School Diploma or GED certificate             

Desirable Qualifications

¨                  Extensive use of the Incident Command System in identifying the duties and responsibilities of each position and lines of communication and authority.

¨                   Knowledge of the location of major streets, highways, public places and landmarks within Sacramento County. 

Work Hours:

Persons hired from this recruitment will work a 3-day on-3 day off, 12-hour shift schedule.  Specific workdays and hours will vary and will include working evenings, nights, weekends, holidays, some overtime and rotating shifts.

Employee Benefits:

Employees may chose from several excellent health insurance programs. Dental and vision insurance programs are also provided. Employer contribution covers most of the costs for these insurances.  There is employer-paid PERS retirement.  Employer pays for Accidental Death & Dismemberment and Life insurance policies for each employee.  Long-Term Disability Insurance is covered by employee contribution.   The Center also participates in the State Disability Insurance Program.  Each employee accrues 126 hours of paid sick leave per year and between 25.5 and 37.5 days of combined vacation and holiday pay (dependant upon length of service).  Each employee receives an annual uniform allowance of $350.  Purchase of uniforms is required upon successful completion of Training. 

Probation:

Persons who are accepted in this position are placed in probationary status for 12 months.  During these 12 months, probationary dispatchers are evaluated monthly and are subject to dismissal without notice or cause.

Selection Process:

All applications will be screened.  Candidates who meet the minimum qualifications will be tested.  If there is a question regarding the applicant’s qualifications, the Center will contact the applicant for additional details.  If all portions of the application are not completed, including attaching a typing speed certificate, the application will not be considered.  Those who pass the testing process will be placed on a hiring list ranked according to their scores and may remain on the list for up to 1 year.

Examination Process:

The examination may include, but is not limited to…

Role Playing Exercise                                Spelling Test                                                     Oral Interview

Practical Exam                                       Psychological Testing                                       Written Language Tests

Drug Screening                               Health Screening Examination                               Background Investigation

SRFECC is an equal opportunity employer through Affirmative Action. 

The Immigration Reform and Control Act requires US Citizenship or authorization to work in the US.  Documentation must be presented at the time of hire.  Special testing arrangements may be made to accommodate disabilities.  Describe the special- test arrangement you require in the ADDITIONAL INFORMATION section of the application form.