Sacramento Regional Fire/EMS Communications Center
10230 Systems Parkway Sacramento, CA 95827-3006
For additional information regarding employment contact:
an Application for Fire Dispatcher
About the Position:
The position of
Fire/EMS Dispatcher requires a dedicated professional who is enthusiastic
about working with other professionals in the Sacramento Regional Fire/EMS
Communications Center. SRFECC
is the 3rd largest fire dispatch center in the State of
Under the general direction of the Shift Supervisor, the Dispatcher
receives, properly interprets and relays information via telephone, radio
and alarm systems; assists citizens with medical emergencies by instructing
them, via telephone, on life saving procedures that can be performed prior
to the arrival of trained medical personnel; analyzes and acts promptly to
respond with assistance to emergency situations that are received; quickly
and accurately utilizes a computer-aided dispatch system to initiate a
response of necessary fire apparatus and personnel, ambulance, and other
emergency assistance as needed to effectively handle emergency situations;
utilizes a two-way radio system to communicate with field units; and
maintains the status of all fire and medical apparatus and equipment within
Salary Range: $20.47 to $22.05 per hour for Level A - must promote to Level B within 1 year
Minimum Qualifications :
School Diploma or GED certificate
valid Class C California Driver’s License.
safe driving record.
¨ Ability to obtain a valid CPR certificate.
Type 35 words per minute
¨ Type 35 words per minute
apply and maintain current knowledge of departmental rules, regulations,
policies and procedures as well as information pertaining to fire and EMS
call interrogation, emergency medical dispatch, and fire dispatch techniques
Learn and demonstrate
mechanical aptitude as required, in the operation and maintenance of voice
radio, computer and computerized equipment.
analyze information received from callers and adopt an effective,
appropriate course of action.
understand and apply a variety of call-taking and fire dispatch information
¨ Understand and follow both oral and written instructions promptly and accurately.
¨ Communicate effectively in the English language in both written and oral forms.
¨ Reason and act decisively under stressful and/or emergency situations.
¨ Perform routine building and grounds maintenance.
¨ Learn to operate and maintain 9-1-1 and business telephone equipment.
Learn to operate and maintain the OES mobile dispatch vehicle and equipment .
and maintain effective work relationships with those contacted in the
performance of required duties.
¨ Read and
effectively interpret small-scale maps and information from a computer
telephone headset and be able to hear, distinguish and understand voices
with fore and background noise present.
clearly in a well-understood voice, using good diction in the English
multiple CRT screens simultaneously.
Be independently mobile during limited staffing hours.
¨ Pick up and
carry manuals, directories, etc. weighing up to 15 lbs.
¨ Sit or
stand for extended periods of time.
¨ Knowledge of principles, practices and procedures of modern public safety dispatch.
functions of fire departments and other public safety agencies.
of and use of the Incident Command System in identifying the duties and
responsibilities of each position and lines of communications and authority.
¨ Knowledge of the location of major streets, highways, public places and landmarks within Sacramento County.
hired from this recruitment will work a 3-day on-3 day off, 12-hour shift
schedule. Specific workdays and
hours may vary and will include working evenings, nights, weekends,
holidays, some overtime, as well as rotating shifts.
Employees may choose from several excellent health insurance programs. Dental and vision insurance programs are also provided. Employer contribution covers most of the costs for these insurances. There is employer-paid PERS retirement. Employer pays for Accidental Death & Dismemberment and Life insurance policies for each employee. Long-Term Disability Insurance is covered by employee contribution. The Center also participates in the State Disability Insurance Program. Each employee accrues 126 hours of paid sick leave per year and between 25.5 and 37.5 days of combined vacation and holiday pay (dependant upon length of service). Each employee receives an annual uniform allowance of $350. Purchase of uniforms is required upon successful completion of Training.
who are accepted in this position are placed in probationary status for 12
months. During these 12 months,
probationary dispatchers are evaluated monthly and are subject to dismissal
without notice or cause.
All applications will be screened. Candidates who meet the minimum qualifications will be tested. If there is a question regarding the applicant’s qualifications, the Center will contact the applicant for additional details. If all portions of the application are not completed, including attaching a typing speed certificate, the application will not be considered. Those who pass the testing process will be placed on a hiring list according to their scores and may remain on the list for up to 1 year.
The examination may include, but is not limited to…
Written Language Tests
Drug Screening Health Screening Examination
Copyright © 2004 Sacramento Regional
Fire/EMS Communications Center. All rights reserved.
Revised: November 04, 2011